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World-Class Technical Support

Free Upgrade to Version 2.7

For current customers, a FREE upgrade to NOD32 Version 2.7 will be automatically made available to you for downloading in the December, 2006-January, 2007 time-frame. If you would like to upgrade now, licensed customers may download it from our web site here here and install it over your existing software.

Remote Administrator and NOD32 v2.7

Enterprise Edition and Remote Administrator users, note, that a new version of RA for managing the new features in v2.7 is anticipated in the December, 2006-January, 2007 timeframe. The current version of Remote Administrator will deploy and manage all other aspects of NOD32 v2.7. It is advised that you test any 2.7 client with Remote Aadministrator before deploying network-wide, to ensure maximum compatibility.

Free 24×7 Support Offerings

NOD32 is so advanced and easy to use you may never need to contact technical support, but in case you do have a question ESET's world-class support department is ready to assist you.
Common questions are answered in our list of Frequently Asked Questions (FAQ).
You can also contact technical support through our web site or visit the ESET NOD32 Anti-Virus Forum hosted by Wilders Security. These online resources are available twenty-four hours a day, seven days a week.

For 500-seat or larger organizations, ESET offers 24x7 Priority Service contracts. In addition to our standard support offerings, above, you will receive a dedicated support phone number with priority response and service level agreements enabling you to reach somebody within a half-hour of your call. For more information, contact your ESET representative.

Telephone support is also available during business hours (6:00AM - 5:00PM) on weekdays, Pacific Time [GMT-8].

Effective security consists of three things: Well-trained people, following best practices processes and using best-in-class tools. ESET consultants and partners can assist you in developing and acquiring all three. To schedule a training consultation, contact your ESET representative.

For the fastest possible response, contact your local (country) distributor or reseller: